At Midland Tanking we give ourselves a set of standards to work toward.
They are as follows:

Our Standards

• We give our customers excellent value for money in the choices they make
• We insist upon quality ALL the time
• We bring professionalism to contracting through clear processes and specification
• We recognise that the construction process is as important as the finished product – so we respect our client’s ongoing need to occupy the work site
• We DO NOT cut corners.

Q1.   How well we adhered to these basic principles?

Very Well

 

Q2.   Do you think the work we did for you represented good value for money?

          Not at all ________  Not really ________ It was ok _____________

          Yes it was very good value for money ________tick___

Q3.   Do you think that we gave you enough choices throughout the design and contract process?

          Not at all _________ Not really _________ It was ok ____tick___

          Yes many choices ________

Q4.   How was the quality of our work?

          Bad ______ Poor _______ Ok _______ Good _tick_ Very Good ______

Q5.   How professional were we in the contractual process, i.e., keeping you informed of project progress, decision and paperwork?

          Unprofessional______ Poor _________ Ok _______ Good _tick__

          Very professional ___________

Q6.   How professional were our operatives?

         
          Unprofessional______ Poor _________ Ok _______tick_______

          Very professional ___________

Q7.   How well did we do in keeping disruption to a minimum while the works were going on?

          Badly, the experience was horrible       _____________
          Poor, having you there was a pain         _____________
          Ok, it wasn’t too bad                               _____________
          Disruption was minimal                           _____tick____
          Excellent, very little disruption              _____________

Q8.   Do you think we cut any corners in the works we carried out?
         
          Yes, please advise:

          No __tick_

Q9.   If there was one thing to criticise about the quality of the work we did for you, what would that be? (If there is more please advise)

All electrical work was very bad and let the project down.

Q10. If there was one thing we could change about our paperwork, liaison, timekeeping etc. what would that be?

More planning ahead.

Q11. Is there anything else you would like to add about our product or service?

We were disappointed that the project didn't finish on time and the electrics caused a lot of problems, however Andy was very keen to put things right no matter at what cost and we are now enjopying a lovely cellar conversion. Thank you

Q12. Do we have your permission to use you as a referee for future customers?

          Yes ____tick_ No ___________

Thank you for taking the time to complete our questionnaire – we really do value the comments you make.