At Midland Tanking we give ourselves a set of standards to work toward.
They are as follows:

Our Standards

• We give our customers excellent value for money in the choices they make
• We insist upon quality ALL the time
• We bring professionalism to contracting through clear processes and specification
• We recognise that the construction process is as important as the finished product – so we respect our client’s ongoing need to occupy the work site
• We DO NOT cut corners.

Q1.   How well we adhered to these basic principles?

Very Well

 

Q2.   Do you think the work we did for you represented good value for money?

          Not at all ________  Not really ________ It was ok _________

          Yes it was very good value for money ________tick___

Q3.   Do you think that we gave you enough choices throughout the design and contract process?

          Not at all _________ Not really _________ It was ok ____tick___

          Yes many choices ____Not sure we had many options given the space and location so can't really comment.

Q4.   How was the quality of our work?

          Bad ______ Poor _______ Ok _______ Good ______ Very Good _tick_

Q5.   How professional were we in the contractual process, i.e., keeping you informed of project progress, decision and paperwork?

          Unprofessional______ Poor _________ Ok _______ Good _______

          Very professional ___tick____

Q6.   How professional were our operatives?

         
          Unprofessional______ Poor _________ Ok _______ Good _______

          Very professional ____tick___

Q7.   How well did we do in keeping disruption to a minimum while the works were going on?

          Badly, the experience was horrible       _____________
          Poor, having you there was a pain         _____________
          Ok, it wasn’t too bad                               _____________
          Disruption was minimal                           _____tick____
          Excellent, very little disruption              _____________
Given the scale of the task

Q8.   Do you think we cut any corners in the works we carried out?
         
          Yes, please advise:

          No __tick_

Q9.   If there was one thing to criticise about the quality of the work we did for you, what would that be? (If there is more please advise)

Difficult to think of anything - However out current builders think that the retaining wall outside is not true!!

 

Q10. If there was one thing we could change about our paperwork, liaison, timekeeping etc. what would that be?

Bring fewer vehicules! For a street like ours with little parking it got a bit congested.

Q11. Is there anything else you would like to add about our product or service?

Many Thanks - We were both very impressed with the planning management and exectution of the work. Your business is extremely professional and helped give us piece of mind and confidence that our house was safe in your hands. Brilliant 'customer contact' thoughtfully minimising disruption for our neighbours and a friendly hard working tram of guys. So different from our present experience with the builders completing the work!!

Q12. Do we have your permission to use you as a referee for future customers?

          Yes ____tick_ No ___________

Thank you for taking the time to complete our questionnaire – we really do value the comments you make.